As the only carrier dedicated to the Customer Service market, we have been providing Contact Centers with value-added services on the Voice channel for over 8 years which are real competitiveness multipliers that offer a greater productivity and operational efficiency.

The experience acquired with more than 300 active customers has enabled us to develop a platform and services that address the specific issues associated with the very demanding traffic of Contact Centers.
Our robust and secure infrastructure handle more than 15 million calls every day, and at least one of our services is used by more than 75% of the leading French-speaking outsourcers.

OUTBOUND CALLS: A MAJOR CHANNEL IN ACQUISITION AND LOYALTY STRATEGIES

The telephone channel is the historical production tool of outsourced customer relationship centers, generating 76% of the revenues on the French market in 2020 (EY/SP2C study).
This communication channel allows a direct and trustful relationship with the customers. The call center agents can use their own emotional intelligence to best respond to their needs.

We are specialized in telesales, an activity that suffers from a bad brand image due to the bad business practices of some players or the tools they use.
Both our services and our actions with the authorities (FFT, ARCEP, etc.) are focused in offering new ways to carry out ethical and effective telephone prospecting campaigns that respect the contacted customer or prospect.
Our new answering machine detection (AMD) service technology is a perfect illustration of this: its use generates up to a 10% operational efficiency increase for their telemarketing operators, while reducing the number of potentially irritating calls by 90%, and improving the quality of work of the agents (less answering machines to classify, better customer service).

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No compromise on infrastructure

By investing only in the best technologies, we ensure our customers a service of the highest quality and reliability.

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RELIABILITY

Our architecture is fully redundant and highly available on 2 datacenters. In the event of a major failure of a datacenter, a real Business Continuity Plan allows activity recovery in just a few minutes.

RENOWNED SUPPLIERS

Our network equipment supplier is JUNIPER, storage is managed with Datacore and our virtualized architecture runs under VMWARE SPHERE Enterprise.

24/7 MONITORING

Our servers and our entire network architecture is monitored round the clock by more than 500 sensors. A multilevel warning system alerts our technical teams via email or SMS allowing real time intervention.

Une société solide en forte croissance

A SOLID COMPANY WITH STRONG GROWTH

Manifone is listed in 2022 for the sixth time in a row in the “Les Echos” list of the 500 growth champions in France, and in 2021 for the third time in a row in the Financial Times list of the 1000 companies with the strongest growth in Europe.

Société rentable en forte croissance
A PROFITABLE COMPANY
WITH STRONG GROWTH

After 5 years of strong growth (50% per year), we reached a 11 million euros turnover in 2020.

MARKET
LEADER

We route nearly 3.5 billion calls per year. This makes Manifone the largest French carrier dedicated to contact centers.

INTERNATIONAL
PRESENCE

With offices in five countries, Manifone supports its clients as close as possible to their markets.